Investing in BigChange, a state-of-the-art job management system, has transformed the way our service engineers operate by eliminating the need for paper from their daily routines. This shift not only streamlines our processes but also underscores our commitment to minimising our environmental footprint.
Prior to using BigChange, procedures such as vehicle checks, risk assessments and job sheets were all paper-based and required returning to the office in person. Now, engineers simply enter the details into digital hand-held devices and the information is sent to the office in real-time. This has led to an impressive 80% reduction in paper usage across the business.
Stuart Blessett, head of service at KFE, says: “This transformation eliminates the need for paper entirely from our operations, marking a substantial step towards a more sustainable future.”
Improved working efficiency
The hand-held devices have also improved working efficiency, providing engineers with everything they need at their fingertips, from the purpose of their visit to comprehensive servicing and breakdown history, alongside images and commissioned certificates. This facilitates easier diagnostics, enabling site engineers to swiftly address issues without the need for extensive phone calls or paperwork.
BigChange has also enhanced levels of customer service with simple tasks such as appointment notifications and invoices now being sent via e-mail.
Stuart adds: “BigChange allows 360 degree communication between the engineers, the office and the customer.
“It’s a game-changer that streamlines processes and empowers our team to deliver exceptional service with greater efficiency while being mindful of the environment and helping our business remain carbon neutral.”
Read more about our carbon neutral journey here.